Interswitch Financial Inclusion Services has resolved the failed transaction issues involving one of its Quickteller Paypoint agent, Mr Olufemi Oyebanjo.
The resolution followed a report by PUNCH Metro on the travails of Oyebanjo, who was being hounded by customers over failed Point of Sale transactions.
PUNCH Metro had reported that the 43-year-old had barely started the business in January 2018, when he ran into trouble with his PoS terminal, which started malfunctioning.
The terminal reportedly debited the accounts of customers seeking cash, without remitting the funds to Oyebanjo’s bank account.
He was, however, forced to give cash to the customers.
The agent noted that efforts to draw the attention of Interswitch to the problem were rebuffed, as he ran into debts while trying to settle his customers.
Oyebanjo said when he ran out of money to pay the customers, he became a target for attacks, adding that some military officers attached to the OP MESA beat him up as well.
The Ikorodu, Lagos State indigene, while claiming that Interswitch owed him over N2m, said his life was no longer safe.
He shared some threat text messages sent by aggrieved customers with our correspondent, adding that he feared for his life.
After the report, Interswitch Financial Inclusion Services reportedly called him to meetings, in which the matter was eventually resolved.
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Interswitch confirmed the development in a statement on Thursday.
The company said Oyebanjo was delighted with the resolution of the matter.
Oyebanjo was quoted to have said in the statement “I want to appreciate the Interswitch/Quickteller management, especially the group managing director, for his fatherly role; the IFIS Divisional Chief Executive Officer, Mrs Titilola Shogaolu; and the Head, Business Value Realisation and Business Operations, Mrs Rosemary Aimankhu, for their roles in ensuring that we resolved the issue amicably and successfully.
“I look forward to a cordial working relationship with the company now and in the future. I wish to be made a Quickteller ambassador. I also wish that some of my suggestions and recommendations will be implemented to avoid future problems and conflicts.”
Shogaolu, said the company placed premium on its customers, hence the efforts to find the causes of their challenges and taking steps to avert recurrence of issues that could lead to agents’ dissatisfaction.
She noted that it was not the company’s intention to put its agents in difficult situations.
“We had a series of meetings with him (Oyebanjo) and we are glad that we have resolved the issues. Now, Mr Olufemi Oyebanjo, one of our valued agents, is happy again.
“Thorough investigations were carried out to determine the root cause of the kind of challenge faced by Oyebanjo. In the light of these investigations, certain parameters have been put in place to better serve Quickteller pay-point agents and customers,” she added.
Oyebanjo did not pick his calls and had yet to respond to a text message from our correspondent seeking the confirmation of the development.